In March 2025, we conducted a satisfaction survey among the families of current and former residents of Parks’ Place Memory Care. At Parks’ Place, we prioritize the feedback of our family members, as we believe there is always an opportunity for improvement and a need to recognize exemplary performance. We actively encouraged families to provide their perspectives regarding both the areas in which we excel and those in which we can enhance our offerings.
We are pleased to announce that over 60% of our families participated in the survey, and we are eager to share the results alongside some of the insightful feedback we received.
Of particular significance, we are proud to report that 100% of the families who participated in the survey indicated that they would recommend Parks’ Place to others in need of Memory Care. This unanimous endorsement highlights our unwavering commitment to delivering exceptional care and support to our residents and their families.
The Survey Results
Questions are rated 1 unsatisfactory – 10 exceeds expectations.
| Question Focus | Average Score |
| Caregiver’s attentiveness to ADLs | 8.2 |
| Caregiver’s respect and compassion | 8.9 |
| Caregiver’s timeliness | 8.4 |
| Cleanliness of the community | 9.6 |
| Cleanliness of the room | 8.7 |
| Laundry service | 8.2 |
| Inquiry process | 9.2 |
| Move-in process | 8.9 |
| Accommodating move-in date | 9.4 |
| Clinical nursing team | 9.2 |
| Family participation and value in care planning | 9.5 |
| Communication of care updates, questions, and concerns with the clinical team | 9.3 |
| Timely input and response from the clinical team | 9.4 |
| Quality and variety of life enrichment events and activities | 9.3 |
| Quality and variety of food | 9.6 |
| Individual dietary needs met | 8.9 |
| Feeding support at meals | 8.9 |
| Communication and responsiveness of leadership | 9.3 |
| Acceptable and timely manner of addressing suggestions/concerns | 9.4 |
| Overall performance of running and operating | 9.3 |
We requested feedback from each department regarding our strengths and areas for improvement. Below is a summary of the feedback received from each department:
Caregivers
The care staff at Parks’ Place has been wonderfully recognized for their deep compassion, gentle approach, and genuine kindness in their interactions with all our residents. Families truly appreciate the attentive care provided, especially when it comes to noting skin changes.
We understand the importance of grooming and hygiene, and we are dedicated to enhancing our efforts in these areas to ensure every resident feels valued and cared for.
Maintenance/Housekeeping
Many families have remarked that Parks’ Place does an exceptional job of keeping both the common areas and resident units clean and fresh. One family commented, “Parks’ Place is always spotless! My mother’s room is exceptionally clean.” Customers also appreciate the quick response from both the housekeeping and maintenance staff when needs arise.
However, some areas were identified for improvement, particularly regarding laundry services. Parks’ Place plans to implement measures to address the laundry concerns expressed by families. Additionally, our housekeeping staff will schedule more frequent vacuuming and mopping of resident room floors.
Admissions Experience
Feedback on the admissions process has been very positive. Many families appreciated the compassion, flexibility, and communication provided by the admissions staff during what can be a difficult and stressful time.
However, one family member mentioned that the paperwork is confusing and lengthy. To address this, Parks’ Place has recently added an electronic signing option, making the process easier and allowing families to complete it off-site.
Clinical Team
One of our families recently shared, “The nurses are incredibly kind and compassionate. They do a wonderful job of communicating any changes and concerns with the family.” We have noticed that increasing the number of in-person care conferences over the past year has greatly enriched our communication. Many family members have expressed their gratitude for the excellent communication from our clinical team and have highlighted how timely they are in addressing any issues. Our customers truly feel that the nursing team at Parks’ Place understands the unique habits and preferences of each resident, treating them with the respect and care they deserve.
Please know that we are committed to continuously improving our communication regarding any changes to residents’ conditions, ensuring that our entire staff is informed and responsive.
Life Enrichment Team
Our families often share heartfelt appreciation for the exceptional variety of experiences and entertainment available at our facility, particularly in relation to Life Enrichment and Engagement. They express joy in seeing their loved ones engage with our offerings, which include pet therapy, music therapy, family social events, as well as the efforts of our entertainers and volunteers. The diverse programs, along with activities offered in the evenings and on weekends, and the personalized interactions between staff and residents are things they truly value.
We understand that while many families enjoy the outside activities we offer, some would love to see even more options available. We hear you and are committed to continuously enhancing our offerings to meet your needs.
Dining Experience
One family member shared their appreciation for our food service, stating that it’s exceptional compared to other facilities. Many family members have also expressed gratitude for the support our staff provides during meal times, which makes a real difference in their daily lives. They especially enjoy the variety of home-cooked meals, along with fresh seasonal vegetables and fruits.
We understand the feedback regarding a desire for fewer sweets and will take this suggestion to heart as we work with our culinary team to enhance our menu further.
Executive Director and Leadership Team
Customers have shared heartwarming feedback about the Leadership Team at Parks’ Place. One recent admission expressed, “I truly appreciate the opportunity to meet the owner, who has personal experiences that inspire her to help.” Many others echoed this sentiment, expressing their gratitude for the open communication and responsiveness of the leadership team. They feel heard and valued, noting that the leaders always take the time to listen to their concerns and address issues with care.
Final Comments from Our Families
We are sincerely grateful to everyone who has chosen Parks’ Place as their home. It truly is an honor and a privilege to care for our residents, and we deeply value the trust you place in us. Thank you to those who took the time to share your thoughts and experiences; your feedback means so much to us. We’d like to share some heartfelt remarks from our residents that reflect their experiences:
Other friends and family members are at different facilities and none of them compare to Parks’ Place.
I would not hesitate to re-do our experience. Parks’ Place is a great facility.
The caring and compassion shown for each resident from all the staff comes “from the heart”. For the staff it is not just a job it is a “calling”. And it is done with grace and love.
I appreciate Parks’ Place and the exceptional care they have provided my mother.
Very clean facility. Truly strive to encourage residents to participate.
We are very happy with the size of Parks’ Place – glad it’s not a memory care place with hundreds of residents. Mom has done exceptionally well.
Parks’ Place is a wonderful place, and the care given could not be better. Thank you Karen for your vision.
Monthly activity calendars are great so family can make plans to attend with family members. Very pleased nursing care is also available evenings and weekends. Overall, we have been extremely pleased with family members’ care and our experience with Parks’ Place. Would highly recommend to others needing memory care.
The mission of Parks’ Place is to redefine memory care by providing the highest quality of care for adults with memory loss and support for their loved ones, through focusing on individualized programming that embraces individual ability while creating moments of joy.
To learn more about Parks’ Place Memory Care in Plymouth MN contact Stefanie.Beilby@parksplacememorycare.com or 763-292-2707.
