We are thrilled to share the exciting news about our first round of Platinum Certified Caregivers! At Parks’ Place Memory Care, we deeply understand the importance of delivering exceptional care to our residents. That’s why we created the Platinum Certification Program—a specialized 4-day training course designed to provide our lead caregivers and mentors with advanced tools, skills, and resources to uphold a “Platinum” standard of person-centered care.
About the Platinum Certification Program
Each Platinum participant was thoughtfully selected by our leadership team for their invaluable experience, outstanding skills, and unwavering dedication to customer service. Their ability to inspire others and uphold Parks’ Place’s high standards makes them an essential part of our caregiving community.
Throughout this program, we focused on building confidence, enhancing skills, and supporting their continued growth as leaders. The positive impact they will have on the lives of our residents is truly inspiring.
Topics Covered in the Program
- Customer Service Excellence
- Communication Skills
- Medication Administration
- Review of Policies and Procedures
- The Dementia Experience (facilitated by dementia expert Theresa Klein, OTR/L)
- Dementia Basics and Practical Tips
- ADL (Activities of Daily Living) Techniques
- Emergency Nursing Topics: Documentation, vital signs, and meal modifications
- De-escalating Behaviors and Conflict Management
- Enhancing Dining Experiences
- Activities and Sensory Stimulation for Dementia Care
- Mentor Procedures and Leadership Techniques
The Dementia Experience: Walking in Our Residents’ Shoes
One of the most powerful elements of the program was “The Dementia Experience”, facilitated by guest dementia consultant Theresa Klein, OTR/L. This interactive exercise allowed our participants to step into the world of our residents and experience firsthand the challenges of dementia at various stages—early, middle, and late.
This hands-on session deepened empathy, insight, and understanding, reinforcing the importance of person-centered care that prioritizes compassion and dignity. It was a transformative experience that left a lasting impression on our Platinum Caregivers.
Celebrating Our Platinum Certified Caregivers
The program concluded with a heartfelt Certification Ceremony where we gathered with families, leadership, and fellow caregivers to celebrate their achievements. This special moment marked not only the culmination of their training but also their unwavering commitment to raising the standard of care at Parks’ Place.
We are proud of their accomplishments and the leadership they bring to our team every day. These caregivers embody the very best of Parks’ Place Memory Care, and their compassion, skill, and dedication are truly inspiring.
Ongoing Support and Future Platinum Sessions
At Parks’ Place, we believe in continuous learning and growth. That’s why we will be offering Platinum Certification sessions every 6 to 12 months to train and empower new caregivers. Additionally, quarterly Platinum Caregiver meetings will provide ongoing mentorship, connection, and resources to help our team thrive.
A Commitment to Excellence
The Platinum Certification Program is a reflection of our commitment to delivering exceptional, person-centered care to individuals living with Alzheimer’s and dementia. By investing in our caregivers, we are creating a compassionate and skilled team ready to meet the unique needs of our residents.
